1. Overview
Garisab is a subscription-based transport management platform.
This Refund Policy explains when refunds may be available and how refund requests are handled.
2. Subscription Payments
Subscription payments are generally non-refundable once a subscription has been activated and access to the platform has been provided.
3. 3-Day Satisfaction Guarantee
New customers may request a full refund within 3 days of subscription activation if they are not satisfied with the service.
Refund requests must be submitted within the 3-day period and may be reviewed before approval.
4. Duplicate Payments
If a customer accidentally submits multiple payments for the same subscription period, Garisab may issue a refund or account credit after payment verification.
5. Failed Activation
If a valid payment is made but the subscription is not activated within a reasonable period due to an issue on Garisab's side, the customer may request a refund.
6. Technical Issues
If a significant technical issue prevents access to the service and cannot be resolved within a reasonable timeframe, Garisab may provide:
- Service credit
- Subscription extension
- Partial or full refund, where appropriate
7. Subscription Cancellation
Customers may cancel future renewals at any time.
Cancellation does not automatically qualify for a refund of previously paid subscription fees.
8. Non-Refundable Situations
Refunds may be denied in situations including:
- Violation of Terms & Conditions
- Fraudulent activity
- Abuse of the platform
- Refund requests submitted after the eligible refund period
- Issues caused by the customer's own devices, internet connection, or misuse of the service
9. Refund Processing
Approved refunds may require several business days to process depending on the payment method used.
Processing times may vary between banks and payment providers.
10. Changes to This Policy
Garisab may update this Refund Policy at any time.
Updated versions will be published on this page with a revised effective date.
11. Contact Us
For refund requests or questions regarding this Refund Policy, please contact:
Garisab Support
Email: support@garisab.com
Website: https://garisab.com